Terms of Service

1. Your account and licence

You must have legal capacity to enter this agreement or permission from a parent or guardian where required. Provide accurate information, keep your password secure, and take responsibility for activity on your account. We grant you a limited, non-exclusive, non-transferable right to use the service within your selected plan. We retain ownership of the service’s software, documentation, original study material, branding, and other intellectual property.

2. Uploaded material and AI content

You are responsible for having the legal right to upload any material you submit, including textbook chapters, PDFs, and notes. You retain rights in your inputs and grant us a limited licence to host and process them, including through AI services, solely to provide the app. Any rights you may have in generated outputs remain yours, subject to third-party rights; outputs may not be unique or eligible for copyright. You are responsible for your prompts, verifying outputs, and how you use them. AI outputs may be inaccurate and must not be used as regulated medical or other professional advice without qualified oversight.

Send rights-holder complaints to EMTPrepPartner@gmail.com, identifying the protected work, the disputed material, and your contact details. We may remove or restrict content, refuse or filter outputs, and suspend repeat infringers.

3. Acceptable use

• No unlawful use, fraud, spam, harassment, hate speech, illegal content, or deceptive deepfakes.
• No infringement of intellectual property or unauthorised scraping, resale, or redistribution of app content.
• No malware, security probing, interference, reverse engineering, or bypassing security, AI safeguards, or usage limits (including jailbreaking).

4. Plans, payments, and refunds

Pro unlocks all Pro study features. Monthly and three-month plans automatically renew at the price and frequency displayed at checkout until cancelled. Lifetime is a one-time purchase for the lifetime of EMT Prep Partner, not a promise that the service will run forever. Uploads and AI generation remain subject to the displayed usage limits. Applicable taxes are shown at checkout.

Cancel renewal from your billing page to retain access until the paid period ends. Monthly/three-month plan changes take effect at the next renewal without immediate prorating. Ending paid access does not delete saved study progress. Our Refund Policy offers a 30-day refund period.

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

Payment, billing, tax, cancellation, and refund mechanics are governed by Paddle’s Buyer Terms.

5. Educational use only

See our Disclaimer. The app is not medical advice and not affiliated with NREMT.

6. Suspension and termination

You may stop using the app at any time or request account deletion. We may suspend or terminate access for a material breach, non-payment, security or fraud risk, or repeated or serious policy violations. Cancellation alone does not delete progress; account deletion requests are handled under our Privacy Policy.

7. Service availability and disclaimers

We do not guarantee uninterrupted or error-free performance, certification, or an exam pass. To the fullest extent permitted by law, the service is provided "as is" without implied warranties of merchantability or fitness for a particular purpose. Nothing in these terms limits mandatory consumer rights or liability that cannot legally be excluded.

8. Changes and contact

We may update these terms, show a new effective date, and provide notice of material changes. Contact Grayson Perryman at EMTPrepPartner@gmail.com.